Opening Hours Updates

Check this page for updates regarding the Sydney and Perth Experience Centre Opening Hours, as well as the Member Services Operating Hours. These announcements are for special occasions and unforeseen circumstances; for general opening hours please visit the Contact Us page.

Sydney Product Pickup

The pick up area next to the Experience Centre is open for order collection ONLY with the below Hours of Operation:
  • Monday – Friday: 10 AM - 6 PM
  • Saturday: 9 AM - 3 PM

  • Kindly be advised the following guidelines are in place until further notice:
  • QR code available for signing in and out.
  • Social distancing of 2 square meters applicable

  • Orders over 5 business days old that have not been collected, will be shipped out to you at your expense.
    Thank you for your patience and understanding.

    Perth Product Pickup

    The pick up area next to the Experience Centre is open for order collection ONLY with the below hours of operation:
  • Monday – Friday: 9 AM - 5 PM
  • Saturday: 9 AM - 1 PM

  • Kindly be advised the following guidelines are in place until further notice:
  • QR code available for signing in and out.
  • Social distancing of 2 square meters applicable

  • Orders over 5 business days old that have not been collected, will be shipped out to you at your expense.
    Thank you for your patience and understanding.


    The Experience Centre (in the foyer) will remain closed until further notice.

    For the safety of staff and visitors to both Perth & Sydney, we ask that you adhere to the current State social distancing guidelines which will be displayed on the front doors before entering. For Perth, a max of 2 persons in the downstairs pick up area and 4 in the carpark waiting area. If you arrive and there is already 4 people waiting, please remain in your car, or line up, with social distancing guidelines adhered to. For Sydney, a max of 4 persons inside the product experience area and 2 in the reception waiting area. Due to these limits, please allow more time for your order collections and follow staff directions. Your patience and cooperation is appreciated and we look forward to seeing you again!

    Member Services Hours of Operation


    Phone lines for Australia and New Zealand are open Monday - Friday from:
    8am - 6pm AEST / 10am - 8pm NZST
    Live Chat Hours of Operation will be Monday - Friday from:
    10am - 6pm AEST / 12noon - 8pm NZST

    Each Tuesday Member Services Phone & Chat lines will be closed for Team Training & Development from 2:00pm-2:30pm AEST/4:00pm-4:30pm NZST

    Contact us via Phone:

    Australia: 1300 AU YLEO (1300 289 536)
    New Zealand: 0800 NZ YLEO (0800 69 9536)
    We look forward to speaking with you!

    Contact us via Email:

    Contact us via Live Help Chat: