Opening Hours Updates

Check this page for updates regarding the Sydney and Perth Experience Centre Opening Hours, as well as the Member Services Operating Hours. These announcements are for special occasions and unforeseen circumstances; for general opening hours please visit the Contact Us page.


Changes to our Hours of Operation


Tuesday 26 January– CLOSED (Australia Day)

Saturday 30 January
  • Perth Product Pick Up – CLOSED (Extraordinary Closure)
  • Member Services – OPEN 10am-4pm AEDT/12noon-6pm NZDT




  • Sydney Will Call Product Pickup area closed

    Due to the recent outbreak we will be keeping Will Call closed until further notice. We sincerely apologise for the inconvenience this will cause but it is necessary given the current situation.
    Any Essential Rewards orders that were processed from 8:00am on 24 December onwards, will be shipped to the member's address on file, Free of Charge. This will continue until further notice.
    Thank you for your understanding.


    Perth:

    The Experience Centre (upstairs) will remain closed until further notice.
    The Pick Up area (downstairs) is open for order collection with the below Hours of Operation in WAST:

    Monday - Friday: 9am - 5pm WAST
    Saturday: 9am - 1pm WAST

    Sydney:

    Due to the recent outbreak we will be keeping Will Call closed until further notice. We sincerely apologise for the inconvenience this will cause but it is necessary given the current situation.
    Any Essential Rewards orders that were processed from 8:00am on 24 December onwards, will be shipped to the member's address on file, Free of Charge. This will continue until further notice.
    Thank you for your understanding.

    The Experience Centre (in the foyer) will remain closed until further notice.

    For the safety of staff and visitors to Perth, we ask that you adhere to the current State social distancing guidelines which will be displayed on the front doors before entering. For Perth, a max of 2 persons in the downstairs pick up area and 4 in the carpark waiting area. If you arrive and there is already 4 people waiting, please remain in your car, or line up, with social distancing guidelines adhered to.

    Member Services Hours of Operation


    Phone lines for Australia and New Zealand are open Monday - Friday from:
    8am - 7pm AEDT / 10am - 9pm NZDT
    Live Chat Hours of Operation will be Monday - Friday from:
    10am - 7pm AEDT / 12noon - 9pm NZDT

    Each Tuesday Member Services Phone & Chat lines will be closed for Team Training & Development from 2:00pm-2:30pm AEDT/4:00pm-4:30pm NZDT

    Contact us via Phone:

    Australia: 1300 AU YLEO (1300 289 536)
    New Zealand: 0800 NZ YLEO (0800 69 9536)
    We look forward to speaking with you!

    Contact us via Email:

    Contact us via Live Help Chat: